Evaluate support quality and improve your customer service with these targeted questions designed to measure service effectiveness.
How quickly did our support team respond?
Was your problem completely resolved?
How knowledgeable was our support agent?
What was your support wait time?
Would you recommend our customer service?
How professional was our support team?
Did we fully address your service needs?
What could we do to improve our support?
How satisfied were you with our follow-up?
How clear was our communication?